Council & housing association tenants · Not for private renters
Still living with mould, damp or disrepair in your home? Here’s how to claim.
If your landlord hasn’t dealt with reported repairs, you could have grounds for a housing disrepair claim. Compensation varies depending on the circumstances, but our specialist team can assess your situation and explain your options.
- Free, no-obligation eligibility check
- No Win, No Fee*
- Handled by a regulated law firm
Check Your Eligibility
Step 1 of 5
Thank you — your check is underway
Your details have been submitted successfully. There is no obligation to go ahead.
Tip: photos of the issues and copies of any repair requests you sent your landlord will make your case stronger.
Sorry, we can’t help with this one
This service is only available to council and housing association tenants. We are not able to assist private renters at this time.
If you rent privately, Shelter and Citizens Advice offer free guidance on repairs and your rights.
No Win, No Fee*
You don’t pay our fees if your claim doesn’t succeed. Success-based deductions apply if your claim is successful.
Regulated Law Firm
Your case is handled by an SRA-regulated firm.
Fast & Easy Process
Free, no-obligation assessment — quick and easy to begin.
What counts as housing disrepair?
Social and council landlords have a legal duty to keep your home safe and in a reasonable state of repair. You may have a claim if you have reported problems like these and they still have not been put right:
- Damp and mould that keeps coming back
- Leaking pipes, roofs or windows
- Broken heating, boilers or hot water
- Structural cracks or unsafe flooring
- Pest and vermin infestations
- Electrical faults left unresolved
The law says your landlord must act within a reasonable time once a repair is reported. If they fail to do so, you may be entitled to compensation, and you can take steps to ensure the issues are formally addressed.
Check Your Eligibility Now →How it works
Making a housing disrepair claim is simple:
Complete the online form
Tell us about your tenancy and the issues affecting your home. Getting started only takes a few minutes.
An expert reviews your case
A specialist checks your answers and helps gather evidence like photos and repair requests.
Get repairs & compensation
If your claim succeeds, you may receive compensation, and formal action can be taken to make sure your landlord meets their repair obligations.
Housing disrepair claims: your questions answered
Am I eligible to make a claim?
If you rent from a council or housing association, told your landlord about the problems, and they still have not been fixed, it is worth checking. The free, no-obligation assessment only takes a few minutes to get started. Private tenancies are not covered by this service.
What evidence helps my claim?
Photos, repair records, dates you reported issues, and any medical evidence can all be helpful. If you don’t have everything, the team can explain what evidence could support your claim.
Will claiming affect my tenancy?
Raising a genuine disrepair claim is your legal right. Your landlord cannot lawfully take retaliatory action just because you’ve asked them to carry out repairs.
Can I claim if I have already moved out?
Possibly. Depending on time limits, you may still be able to pursue a claim for disrepair from a previous social tenancy, so it’s worth checking even if you no longer live there.
How long do I have to make a claim?
Time limits apply, generally from when the disrepair happened. Because evidence is easier to collect while problems are recent, it’s a good idea to look into your options promptly.
What does it cost?
The eligibility check is free. If you qualify and choose to go ahead, the claim is handled on a No Win, No Fee* basis, so there is nothing to pay upfront. If your claim succeeds, a success fee and agreed deductions will apply, which we explain clearly before you decide to proceed.
Take action today — you don’t have to live with unresolved repairs
Your landlord has a legal duty to keep your home safe and in good repair. If they have failed to act on problems you reported, you do not have to keep living with it.
Start Your Claim Today →Free & no obligation · Council and housing association tenants only